Increasing Client Engagement is a vital part of any business’ success and Nahshon Jeremiah’s “Triple I Approach” for Client Engagement has been proven very effective in bettering company-client relationships.
Read more below:
Experimentation is an important component of any company’s innovation and growth and without innovation, your business will never attract a substantial number of new customers.
For ex: In the past, BlockBuster was the leading company in movie entertainment which soon flopped in 2010 because they were not open to change.
At Nahshon Jeremiah Arts, we want to urge you to take the TRIPLE “I” APPROACH so you can master and better the relationship between your clients and your business.
INFLUENCE
Effective influencing skills, or the art of persuasion, opens opportunities to increased sale interaction for your business. One way to do this is through Testimonials.
Having a company testimonial option for your direct clients and business partners is a superb way to boost interaction. Your direct clients will be influenced to continue doing business with you after seeing the notable brands that have chosen to work with you and at the same time, you get to learn more about your clients.
As mentioned earlier, Two (2) testimonial options are to be made available.
#1 Business to Business Testimonials
#2 Client to Business Testimonials
Note: This will not only stir Client engagement between you and your clients but it will also give you insight on customer satisfaction with your product of service and your employee’s level of customer service.
INTIMACY
Initiate and maintain close contact and outreach to customers at various levels and through a number of channels. This way, you’ll know what your customers think and will be able to respond to their needs.
Through Nahshon Jeremiah’s Triple I Approach, your brand build loyalty among the customers.
One way to create this intimacy is through Having Consistent Customer Check-ins.
Make it a habit to have someone in the company reach out to every customer on a regular basis. Consider the same person every time, so you build a personal relationship with them over time. It could be a receptionist, a sales clerk or even an executive for high-value customers.
Just a quick call to check in, make sure everything is going well, ask them if there is anything they need, etc. It shows that you care about their success. If all is well, the call will take a few minutes.
However, the loyalty and improved customer relationship will be worth exponentially more in the long run.
INTERACTION
Remember– It takes two to tango! The saying fits perfectly well in this situation.
A company and their customers have to interact with each other for any business to grow. Plus, interaction will build trust between them both.
One way to drive this interaction is through Customer Appreciation Events. Having a customer appreciation event which appeals to family and togetherness portrays your brand as a brand of longevity and it helps create a durable relationship with each other.
Most businesses cater to the needs of their client’s children at these events because If You Connect with The children, You Will reach your Parents.
Nahshon Jeremiah has a famous 3 Step Process that sums this all up. It goes like this:
You reach the husband through the needs of his wife,
Then the wife through the happiness of her child
You connect with the child through creative play
Once you keep the child happy- the family will follow.
Here are the three go to ways in keeping children happy and engaged at your event. Remember we are increasing client engagement.
COLORFUL AND EYE CATCHING BOUNCING CASTLES
CARNIVAL GAMES : Balloon popping, going fishing, dips, toss for a drink etc.
FACE-PAINTING: Through Face Painting, you get to:
- Connect kids with their favorite cartoon characters
- Ignite Facial Beautification Awareness in girls
- Enhances play activity at your event for every child.
Warning: Because using hypoallergenic paints are essential in the safety of your client’s children, its important to be well educated in this area. Learn more about Face and Body Paint Safety.
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